Booking terms, refund and cancellation policy
The experience: She Evolves Fiji 2027, a personal development experience for women, and the families they're raising. Where and when: Sofitel Fiji Resort & Spa, Denarau Island, Fiji. Wednesday 17 to Sunday 21 November 2027 (4 nights). Organiser: Wonder and Wander Evolve X Pty Ltd (ABN 69 680 936 387), trading as She Evolves ("we", "us", "our"). Contact: sarah@sheevolves.community You: the person who makes the booking, and every person on that booking.
All amounts are in Australian dollars (AUD). All dates and times are Melbourne time.
We've written these terms in plain English because we'd rather you read them than skim them. If anything is unclear, email us before you book.
1. What you're booking
1.1 Included: 4 nights at Sofitel Fiji Resort & Spa with daily breakfast; 3 dinners (including the welcome and farewell dinners); 2 lunches (including lunch on the Malamala island day); a Malamala island day; Nadi airport transfers; the She Evolves program with keynote speakers and wellness sessions; a She Evolves gift box; ALL Accor+ Explorer membership; and a 3-month She Evolves + B*tches Who AI membership package.
1.2 Not included: flights; travel insurance; passports, visas and entry requirements; meals and drinks not listed above; spa treatments; activities you book yourself; and personal costs.
1.3 The program: the full program is shared closer to the date. Sarah reads the room and shapes the program to the group, so sessions, timings and speakers may change. Speakers we announce are confirmed at the time of announcement but can change for reasons outside our control. If something significant changes, we'll tell you as early as we can.
1.4 Our hotel, transfers and island day are supplied through our destination partner, Nexus DMC, and the hotel. They are independent suppliers (see section 15).
2. Prices
2.1 Prices are per person, in AUD, and include GST.
| Price stage | Twin share (per person) | Single room |
|---|---|---|
| Founding Circle (first 40 places, until 28 Feb 2027) | A$4,290 | A$5,190 |
| Early bird (1 Mar to 31 May 2027) | A$4,490 | A$5,390 |
| Standard (1 Jun to 31 Aug 2027) | A$4,990 | A$5,890 |
| Last chance (1 Sep to 15 Oct 2027) | A$5,290 | A$6,190 |
2.2 The price you pay is the price at the time you pay your deposit. A later price change (up or down) doesn't change your booking.
2.3 Founding Circle closes on 28 Feb 2027 or when 40 places are taken, whichever comes first.
3. Booking and paying
3.1 Your place is confirmed when we receive your A$500 deposit per person and you accept these terms at checkout. Registering interest or joining the waitlist doesn't hold a place.
3.2 Deposit: A$500 per person. The deposit isn't refundable, but it is transferable (see section 6).
3.3 Balance: due 1 September 2027. We'll email you a reminder and payment link about two weeks before. You can pay some or all of your balance earlier at any time.
3.4 Booking on or after 1 September 2027: pay in full when you book.
3.5 Bookings close on 15 October 2027, or earlier if the room block is full.
3.6 If your balance is late: - 1 Sep 2027: balance due. You'll get automatic reminders. - 8 Sep 2027: if it's still unpaid, we'll contact you personally. - 9 Sep 2027: we may cancel your booking, keep your deposit and offer your place to the waitlist. Nothing more is owing. - Any other arrangement must be agreed in writing and fully paid by 15 Sep 2027.
3.7 Payments are processed securely by Stripe.
4. If you need to cancel
Life happens. Here is exactly what happens if you cancel. Email sarah@sheevolves.community. The date we receive your email is the date that counts. Amounts are per person.
| When we receive your cancellation | What we keep | What we refund |
|---|---|---|
| From booking to 31 Aug 2027 | Your A$500 deposit | Anything you've paid above the deposit |
| 1 Sep to 17 Sep 2027 | 50% of your package price | Anything you've paid above that |
| From 18 Sep 2027 (60 days before arrival) | Everything you've paid | Nothing, unless we resell your place (4.2) |
| No-show, late arrival or leaving early | Everything you've paid | No refund for unused nights, meals or sessions |
4.1 Why it works this way: we pay the hotel and suppliers in stages ahead of the event, and from about 60 days out the hotel is paid in full. Our refunds follow what we can still recover.
4.2 Resale: if you cancel from 1 Sep 2027 and we fill your place with a new paying guest (from the waitlist or a new booking), we'll refund what you've paid, less your A$500 deposit and a A$250 resale fee. We'll genuinely try, but we can't promise a resale. Places you transfer yourself are covered by section 6, and are usually the better option.
4.3 Changing room type: moving from single to twin, or twin to single, depends on availability and paying any difference. If your twin-share companion cancels, you can find a new companion, move to a single room and pay the difference, or ask us to try to match you with another guest.
4.4 We'll pay refunds within 14 days to the card or account you paid from.
5. Waitlist
5.1 When the room block is full, we keep a waitlist in the order people join. When a place opens up (through a cancellation, a release for non-payment, or extra rooms), we offer it to the next person on the list, who has 48 hours to pay a deposit.
5.2 Joining the waitlist is free and doesn't create a booking.
6. Transferring your place
6.1 Free name change until 17 Oct 2027 (31 days before arrival). You can hand your place to someone else at no charge. Email us their name and contact details. They must accept these terms, and you settle any money between yourselves. Your price (including Founding Circle pricing) goes with the place.
6.2 Late name change, 18 Oct to 3 Nov 2027 (14 days before arrival): possible if the hotel accepts the change, with a A$150 admin fee.
6.3 After 3 Nov 2027, changes depend on the hotel and can't be guaranteed.
6.4 Moving to another She Evolves event: if you can't make Fiji, you can ask to move your deposit to another She Evolves event within 12 months. This is at our discretion and subject to availability, and that event's terms apply.
7. If we change or cancel the event
7.1 If we cancel for our own reasons (for example, not enough bookings), we'll refund 100% of what you've paid us within 14 days. You can choose a credit for a future She Evolves event instead if you'd prefer.
7.2 If we have to move the venue or dates for reasons within our control, we'll offer you the choice of a full refund or keeping your booking for the new venue or dates.
7.3 Force majeure means events outside our reasonable control that make it impossible, unsafe or illegal to run the experience. Examples: cyclone or natural disaster, pandemic, a government "do not travel" advice or border closure for Fiji, civil unrest, or the hotel being unable to host us.
7.4 If force majeure stops the experience, we'll offer: - new dates or a comparable venue, with your payments carried over; or - a credit for a future She Evolves event, valid for 24 months; or - if you'd rather not take either, a refund of everything we recover from the hotel and suppliers, less costs we genuinely can't recover. We'll show you what was kept and why.
7.5 Something that affects only you (illness, a visa or passport problem, a cancelled flight, a family emergency) isn't force majeure. Section 4 and your travel insurance apply.
7.6 We aren't responsible for flights, accommodation or other costs you've arranged yourself if the event is changed or cancelled. This is one more reason travel insurance matters.
8. Flights
8.1 Flights aren't included. You're responsible for getting to Nadi on time, and for your passport (valid for at least 6 months after travel) and any entry requirements.
8.2 Optional group flights: group fares from A$769 return, subject to availability, are offered through The Flights Club, a travel business run by Sarah's husband, Steve Pirie-Nally. Flights are a separate booking with The Flights Club and the airline, under their own terms, deposits and cancellation rules. Group airfares usually need a non-refundable deposit and have strict name-change rules. Cancelling your She Evolves booking doesn't cancel your flight, and cancelling a flight doesn't cancel your She Evolves booking.
8.3 Please don't book non-refundable flights until your She Evolves place is confirmed.
9. Travel insurance
9.1 Travel insurance is a condition of booking. Your policy should cover cancellation (including your deposit and balance), medical treatment, emergency evacuation and travel disruption, for you and every child on your booking.
9.2 Take it out when you pay your deposit, so cancellation cover starts straight away.
9.3 We'll ask for your insurer and policy number before arrival. We'll give you receipts and confirmations for any claim.
10. Health, wellbeing and accessibility
10.1 Please tell us about any medical conditions, allergies, dietary needs, mobility or accessibility needs, and medication, for you and any children, when you book or as soon as you know. We'll share what's needed with the hotel and suppliers. We'll do our best, but we can't guarantee an allergen-free environment.
10.2 Accessibility: we want everyone to be able to take part. Some activities (for example the boat to Malamala, swimming or movement sessions) involve physical effort. Talk to us and we'll work through reasonable adjustments with you before you book.
10.3 Every session is optional. Take part within your own health and comfort limits.
10.4 She Evolves is personal development and community. It isn't therapy, counselling, medical, financial or legal advice, and isn't a substitute for professional care. If you're receiving treatment for your physical or mental health, please check with your practitioner before you travel.
10.5 If you become unwell during the event, we may arrange medical help on your behalf. Medical, evacuation and related costs are yours (and your insurer's).
11. Daughters, sons and young people
11.1 Every guest under 18 must be booked by, travel with, and stay with a parent or legal guardian (or an adult the parent or guardian has nominated to us in writing) who is responsible for them at all times, including during sessions, meals, the island day, the pool and the beach.
11.2 The responsible adult must give us the young person's medical information and an emergency contact, and consent for emergency medical treatment if they can't be reached.
11.3 Adults-only moments: some moments are for adults only, including any time alcohol is served or promoted. Alcohol is only served to adults of legal drinking age. Non-alcoholic drinks are always available. We'll mark adults-only moments clearly in the program, and young people need adult supervision at all other times.
11.4 Any kids' club or hotel children's activities run under the hotel's own rules, ages and hours.
12. Behaviour
12.1 She Evolves is a respectful, women-led (not anti-men) space where people feel safe to be brave. Please be kind, respect privacy, and keep what others share in circle confidential.
12.2 We may ask anyone (and the people on their booking) to leave without a refund if their behaviour puts others at risk, harasses or discriminates against anyone, involves illegal drugs, or seriously disrupts the experience. We'll try to talk with you first wherever we safely can.
12.3 Please follow the hotel's rules and Fijian law. You're responsible for any damage you or your children cause, and for settling your own extra hotel charges before you leave.
13. Photos, film and your story
13.1 We photograph and film She Evolves to share the experience and invite others in. By booking, you agree we can use images of adults taken at the event in our marketing, unless you opt out.
13.2 Opting out is easy: tick the box at booking or on your welcome form, or tell us on arrival. We'll give you a discreet lanyard marker and keep you out of anything we publish.
13.3 Young people: we won't publish recognisable images of anyone under 18 unless their parent or guardian has opted in on the welcome form.
13.4 We never share anyone's personal story without their clear, ongoing permission. If you'd like a published image removed later, email us and we'll take it down from our own channels.
13.5 Please ask before photographing other guests, and never post images of other people's children.
14. Your privacy
14.1 We collect the details you give us to run your booking: names, contact details, dates of birth, passport details where needed, health and dietary information, emergency contacts, and insurance details.
14.2 We share only what's needed with the hotel, Nexus DMC, transfer and activity providers, and (if you book flights) The Flights Club. Health information is shared only with the people who need it to keep you safe.
14.3 We handle your information under the Privacy Act 1988 (Cth) and our privacy policy at sheevolves.community/privacy. You can ask to see or correct your information at any time.
15. Responsibility and liability
15.1 The hotel, Nexus DMC, airlines, boat and transfer operators and other suppliers are independent businesses responsible for their own services. We choose them carefully and will help you if something goes wrong.
15.2 To the extent the law allows, our total liability to you is limited to the amount you've paid us for the experience, and we aren't liable for indirect or consequential loss.
15.3 Australian Consumer Law: nothing in these terms excludes, restricts or changes any consumer guarantee, right or remedy you have under the Australian Consumer Law or other law that can't be excluded.
16. The fine print
16.1 Payments: if something isn't right with a payment, please email us before you dispute it with your bank, so we can fix it quickly.
16.2 We may update these terms for future bookings. The version you accepted when you paid your deposit applies to your booking, unless a change is required by law or you agree to it.
16.3 These terms are governed by the laws of Victoria, Australia.
16.4 Questions, cancellations, transfers and anything else: sarah@sheevolves.community